These regulations are an extension of the General Terms of Sale of Wibako sp.z o.o. which can be found at:

Supplementary provisions:

  • General provisions
    • The content of this Online Store (goods with a given price) does not constitute as an offer within the meaning of the Polish Civil Code, but are only an invitation to conclude a contract within the meaning of Art. 71 of the Polish Civil Code. Placing an order by the Customer means the Customer's offer which requires the Store's approval. Moreover, instead of an offer, the customer may submit an inquiry with regard to a specific product in the Store's offer.
    • The store's offer is directed only to entities purchasing goods for the purpose related to their business activity.
  • Customers from the European Union
    • Customers from European Union countries are required to provide a European VAT registration number in order to make a purchase with a 0% VAT rate. If the Seller does not receive a confirmed VAT number, as well as confirmation of receipt of goods, he will issue an invoice with Polish tax on goods and services (VAT) in accordance with the currently applicable rate. The Buyer may be charged with the Polish tax on goods and services (VAT) in the event of failure to provide the Seller with a confirmation of the validity of the European VAT registration number on the date of concluding the contract with the Seller and if this number is not valid on the date of delivery. The customer will be charged with Polish tax on goods and services (VAT) also in the event that he transports the purchased goods outside Poland on his own, and does not provide the Seller with a confirmation of the export of the goods to another country of the European Union
  • Export of goods outside the European Union
    • In the case of own transport outside the European Union, the buyer is obliged to pay a deposit for VAT. After receiving the document confirming the export of the goods outside the European Union (IE599), the Seller will return the deposit to the bank account address provided by the Buyer. If the seller does not receive the confirmation of exportation within 150 days from the issue of the sales document, the deposit will be allocated towards value added tax.
  • Complaints and liability
    • Warranty for the products offered in the online store (if not specified directly in the product offer):
      • 12 months warranty from the date of purchase for new products
      • 6-month warranty from the date of purchase for reconditioned products
      • 1 month warranty from the date of purchase for used products
      • We do not provide warranty for elements to be regenerated or damaged
  • Returns
    • Each customer has the right to withdraw from the contract concluded in the online store within 14 days without giving any reason.
    • Only unused, undamaged elements in original packaging, may be returned. In any case, the possibility of a Return is excluded if the condition of the Good (or the condition of its packaging) prevents the resale of the Goods.
    • Goods that have been adjusted to individual customer requirements or brought to a special order will not be returned

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